User Data Deletion

At 10X Digital, operator of 10X Engage, you can request deletion of your personal data and your account at any time. This page explains how.

What gets deleted

On a verified deletion request, we delete the personal data associated with your account, including:

• Your account and profile information (name, email, phone number, company details).
• Connected WhatsApp Business Account details and business phone numbers stored in 10X Engage.
• Message history, templates, and contact data stored on your account.
• Usage logs associated with your account.

Some data may be retained where required by law (for example, tax and accounting records) or for the establishment or defense of legal claims. Such data is deleted once the retention period expires.

How to request deletion

Choose either method:

• In-app: Sign in to 10X Engage, go to Settings → Account → Delete Account, and follow the prompts.
• By email: Send a request to info@10xdigital.ae from the email address registered to your account, with the subject line “Data Deletion Request”. Include your account name so we can verify your identity.

What happens next

• We will verify your identity to protect your account.
• We will confirm receipt and complete the deletion within 30 days, or sooner where required by applicable law.
• We will notify you by email once deletion is complete.

Data processed on behalf of business customers

If you are an end-customer whose data was processed because a business used 10X Engage to message you, that business is the controller of your data. Please direct your deletion request to that business. If you contact us, we will forward your request to the relevant business customer and assist them in fulfilling it.

Contact

For any questions about data deletion, contact support email info@10xdigital.ae
Tenx Digital Fzco,
+971 4 564 4587,
6162 Building A1: DDP, Dubai Silicon Oasis, Dubai, UAE.
info@10xdigital.ae.